Bronze

100/month
  • Support in your preferred Ianguage(s)
  • English
  • French
  • Supporting hours
  • Total 2h
  • System / Organization optimization
  • 1h
  • Performance / Support
  • 1h
  • Extra support hours required?
  • < 3 No, Approval requirement
  • = 3 No, Approval requirement
  • > 3 Yes, with budget approval
  • Cloud Types :
  • SalesCloud
  • ServiceCloud
  • AppExchange Monthly Free Service
  • 30mn
  • SLA hours
  • Priority 1- 4 hours No
  • Priority 2- 8 hours No
  • Priority 3- 12 hours No

Silver

200/month
  • Support in your preferred Ianguage(s)
  • English
  • French
  • Dutch
  • Supporting hours
  • Total 4h
  • System / Organization optimization
  • 2h
  • Performance / Support
  • 2h
  • Extra support hours required?
  • < 3 No, Approval requirement
  • = 3 No, Approval requirement
  • > 3 Yes, with budget approval
  • Cloud Types :
  • SalesCloud
  • ServiceCloud
  • AppExchange Monthly Free Service
  • 30mn
  • SLA hours
  • Priority 1- 4 hours No
  • Priority 2- 8 hours No
  • Priority 3- 12 hours No

Gold

300/month
  • Support in your preferred Ianguage(s)
  • English
  • French
  • Dutch
  • Supporting hours
  • Total 6h
  • System / Organization optimization
  • 2h
  • Performance / Support
  • 4h
  • Extra support hours required?
  • < 3 No, Approval requirement
  • = 3 No, Approval requirement
  • > 3 Yes, with budget approval
  • Cloud Types :
  • SalesCloud
  • ServiceCloud
  • AppExchange Monthly Free Service
  • 30mn
  • SLA hours
  • Priority 1- 4 hours Yes
  • Priority 2- 8 hours No
  • Priority 3- 12 hours No

Platinum

400/month
  • Support in your preferred Ianguage(s)
  • English
  • French
  • Dutch
  • Supporting hours
  • Total 8h
  • System / Organization optimization
  • 2h
  • Performance / Support
  • 6h
  • Extra support hours required?
  • < 3 No, Approval requirement
  • = 3 No, Approval requirement
  • > 3 Yes, with budget approval
  • Cloud Types :
  • SalesCloud
  • ServiceCloud
  • AppExchange Monthly Free Service
  • 30mn
  • SLA hours
  • Priority 1- 4 hours Yes
  • Priority 2- 8 hours Yes
  • Priority 3- 12 hours Yes

DR-2 Salesforce Support