Best Next Action
What is Best Next Action? InTouch Best Next Action puts the right focus on your customer, for both inbound and outbound communication processes. Most customers value the right attention more than a simple discount on products or services.
A Must Have For Your Company
This application tells you who is calling and what questions are most relevant for this customer!
Predictive analytics put into practice
The strength of inTouch Best Next Action is to be found both ‘under the bonnet’ on the BNA server, and in the smart BNA app. A powerful app that enables your employees to focus on the customer while having important customer information readily at hand in the form of insights, hints and advise. And by carefully collecting more and more (meta-) data, your organisation is getting smarter, stronger and faster.